Virgin Blue great customer service

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Just got a call from virgin saying that the flight has been cancelled due to mechanical problems with the plane, and have scheduled me onto a later flight. Fantastic they called allowing me to do more work while I am here and not be stuck in an airport and cutting short a meeting.

It goes to prove in business its how you handle the problems that matter … they could have easily let me rock up to the airport and tell me the bad news but they had a problem and solved my issue for me. Love the service …


37 Signals view of software development and Business

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I am a big fan of the 37 signals business model and they have dumped their thoughts down for a read. Its even free if you want to read it online cant beat that for value. If your into software design and business models its a must read.

 It can be found here